Now Hiring - Customer Service Officer
Imagine thriving in a team environment that positively impacts the community anddrives clean energy change! Are you passionate about a cleaner and greener future?
North Sydney, Sydney NSW, Australia
Full-time
$60,000 – $65,000 per year
Are you passionate about a cleaner and greener future?
At National Carbon Bank of Australia (NCBA), we’re committed to our team members’development, job satisfaction and rewarding our people. Join our team to growalongside a successful business and flourishing industry.
Have you ever thought about transferring your skills and experience to a newenvironment? This opportunity has your name on it.
Who are we?
Join our team and help clients minimise the financial burden of installing renewableenergy systems, enabling homeowners and businesses to lower their energy bills andreduce their carbon footprint.
We're a rapidly growing business with boundless opportunity for personal andprofessional growth.
If you’re looking for an employer invested in you, then look no more!
The Opportunity
As a part of the Client Services Team, the Customer Service Officer (CSO) isresponsible for managing and developing relationships with new and existing clients,providing service excellence through the environmental certificate creation process.This person will play an integral role contributing to the overall sustainability of NationalCarbon Bank of Australia (NCBA), working closely with other members of the CSOteam and wider business to deliver gold standard outcomes for customers.
The CSO will provide clients with activity guidance, training, investigation and problemsolving centred on the upmost compliance with regulatory requirements.
CSO responsibilities:
Answer incoming calls to the office and build strong relationships with keycustomers as their main point of contact at NCBA.
Provide an overview to clients of the NSW Energy Savings Scheme (ESS), PeakDemand Reduction Scheme (PDRS), and assist in registering new customers andanswering queries by phone or email.
Take personal ownership for the processing, submission and investigation ofcertificate creations across a number of different renewable energy schemes.
Advising and consulting with clients to resolve issues with certificate creations, helpwith enquiries and in particular assist with client use of our online platforms andrequests for information on forms.
Validating compliance documentation and liaising with clients to documentcollection requirements.
Update and maintain department processing manuals and contribute to processimprovements.
We offer
A flexible work environment supporting working-from-home opportunities as well asincreasing paid non-workdays off (Wellness Days) as service milestones are met.
Participation in our annual profit share employee incentive program.
Paid public transportation incentive program.
A fantastic open office space located in North Sydney with additional featuresincluding an on-site cafe, a table tennis table, parking availability on certain days ofthe week, and terrific social catch-ups and networking.
A collaborative work environment with an open and honest culture and a team whoare passionate about the energy efficiency sector
A leadership team committed to helping you succeed with decades of experienceservicing customers in the energy efficiency and renewable markets
The opportunity to grow with the largest certificate creator in Australia with officesacross in NSW and VIC.
Commitment to your personal and professional learning and development.
What we are looking for
We know this is a very exciting opportunity, but there are a few things we need from you:
A goal-driven personality with a desire to learn and investigate complex subjectmatter and communicate it coherently to clients.
Strong use of initiative and analytical skills when resolving problems with customersand team members.
General competency with picking up technical systems & platforms, alongside anunderstanding of the Microsoft Suite of applications.
Exceptional attention to detail and accuracy in terms of compliance, governanceand risk management.
The ability to explore needs through listening and having consultativeconversations.
The ability to plan, manage and prioritise your time.
The self-awareness to recognise the impact you have on others.
Be comfortable with talking on the phone and meeting face to face.
If this sounds like you and you'd like to have a confidential chat, then we'd love to hear from you!
To be considered, please apply here with all relevant experience and a cover letter detailing what you will bring to the team and how you can make our business better.
Queries regarding the role should also be submitted by email to india.rogers@greenenergygroup.com.au